Accept
You confirm the appointment in the booking dashboard. The client is notified, your booking dashboard updates and the chat stays open for follow-up questions.
Every booking follows a clear process. This page shows you how to accept requests, decline them and prepare well for meetings.
BOOKING FLOW
When a client books your profile you receive a request. You see the desired services, timeframe, location and any notes. You decide whether to accept the request. After acceptance the appointment becomes binding and appears as an upcoming booking (in the «Bookings» area).
On the Core Plan you receive payment directly at the meeting; on the Employment Plan and Self-Employed Plan it runs via Secure Booking and is processed through gingr.ch.
BOOKING REQUESTS
You confirm the appointment in the booking dashboard. The client is notified, your booking dashboard updates and the chat stays open for follow-up questions.
You can decline requests without giving a reason. The system informs the client neutrally. You keep full control over which bookings you accept.
You can negotiate with the client via chat before accepting: time, location, services. Once you agree, the client adjusts their request and you confirm the booking.
CHAT CHANNEL
Before the meeting
The chat is your channel for all conversations with clients. Confirm the address (for incall) or exact pickup (for outcall). Clarify any dress code wishes or special preferences. That way both sides share the same expectations. What is clarified in chat does not need to be renegotiated at the meeting.
During the booking
Even during the meeting you can extend services or add time. This is currently not handled via the platform but arranged directly between you.
After the meeting
The chat stays open after the meeting. That matters for short thank-you messages, any clarifications or arranging a next appointment. The client can leave a review; you receive a notification once it is published. Payout follows the regulated cycles for your work model.