Payment security
The client pays before the booking is confirmed. You never end up waiting for cash at the end of an appointment or asking for a credit card.
Secure Booking at Gingr
Mia Laurent
EXPERT IN ESCORT SERVICES AND SAFETY
Published: May 2026
Secure Booking is the central protection mechanism on gingr.ch. Prepayment, cancellation protection and no-show coverage in one system. This page explains in detail how the protection works and what difference it makes for you.
What is Secure Booking?
Secure Booking means the entire booking and payment process runs through the platform. Depending on the payment method (TWINT, account balance or invoice) the amount is charged, debited from balance or invoiced. You see in the dashboard that the booking is bindingly confirmed. After the appointment and after the 48-hour incident-reporting window expires, the amount is released to your Account Balance. You no longer need to worry about collecting payment or chasing outstanding amounts.
PROTECTION LAYERS
The three protection layers of Secure Booking
Cancellation protection
If the client cancels within the cancellation windows, a graduated cancellation fee applies automatically (25 to 100 per cent of the booking amount, depending on when they cancel). You receive 50 per cent of it, up to a maximum of CHF 500. No discussion, no negotiation. Details are set out in the cancellation policy.
No-show coverage
If the client does not show up for the agreed appointment (client no-show), the booking is treated like a cancellation less than 2 hours before start. You receive 50 per cent of the cancellation fee, up to a maximum of CHF 500. You must report the no-show within the first 15 minutes. Details are set out in the cancellation policy.
When is Secure Booking active?
Secure Booking is active in the Employment Plan (E1 and E2) and the Self-Employed Plan. It is not available in the Core Plan. There you handle payment and cancellation directly with the client. If you start on the Core Plan and later want Secure Booking, you can switch to the Self-Employed or Employment model.
How a booking with Secure Booking works
The client selects your profile, defines time and services and completes the booking bindingly. Depending on the payment method (TWINT, account balance or invoice) the amount is charged directly, debited from balance or invoiced. You see in your dashboard that the booking is confirmed and can focus on the appointment.
After the appointment a 48-hour incident-reporting window runs. The amount is then released to your Account Balance after deduction of the Service Fee. In a dispute the safety team reviews the situation and decides on release.
You never have to fight for your money yourself. If a client pays by invoice and falls into arrears, gingr.ch handles reminders and collection if needed. You have nothing to do with the payment process.
Frequently asked questions about Secure Booking
Do I need to activate anything for Secure Booking to apply?
No. In the Employment Plan and Self-Employed Plan Secure Booking is automatically active for every booking.
Does the client see that Secure Booking is active?
Yes. The Secure Booking badge appears on your profile and signals to the client that the booking is processed through the platform.
Can I disable Secure Booking?
No. Within the models where it is active it always runs. This protects both sides uniformly.
When do I receive the money after the appointment?
After the 48-hour incident-reporting window expires the amount is released to your Account Balance. Prerequisite: no incident has been reported.
What happens if the client complains about the service?
Complaints must be submitted as an incident report within 48 hours of the appointment. The safety team reviews the case based on chat logs, booking data and any additional evidence. Possible outcomes: full payout to you, partial or full refund to the client, or withholding of payments.
Can I add Secure Booking in the Core Plan?
Not directly. The way to get it is by switching to the Employment Plan or Self-Employed Plan.
How much do I receive for a cancellation or no-show?
You receive 50 per cent of the respective cancellation fee, up to a maximum of CHF 500. The cancellation fee depends on the timing of the cancellation (25 to 100 per cent of the booking amount). The full graduated scale can be found in the cancellation policy.