By the client
If the client ends the booking early, the full booking amount remains due. A refund only occurs with an approved incident report.
Cancellations
Mia Laurent
EXPERT IN ESCORT SERVICES AND SAFETY
Published: May 2026
Bookings are sometimes cancelled. This page explains which rules apply, which deadlines run and how you are protected in case of cancellations.
SECURE BOOKING
When these rules apply
The cancellation rules apply exclusively to bookings with Secure Booking. Only then does gingr.ch process payment and refunds via the platform. For bookings without Secure Booking, gingr.ch is not involved. In those cases you arrange cancellations and refunds directly with the client.
CANCELLATION
When the client cancels
Cancellation fees depend on when the cancellation occurs. The graduated scale applies to the total booking amount including Initial Booking, Extra Services and for outcall the travel costs.
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Open request, not yet accepted by you: free to cancel
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More than 24 hours before the appointment: free
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24 to 12 hours before the appointment: 25% of the booking amount
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12 to 6 hours before the appointment: 50% of the booking amount
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6 to 2 hours before the appointment: 60% of the booking amount
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Less than 2 hours before the appointment or no-show: 100% of the booking amount
At all levels you receive 50% of the cancellation fee, up to a maximum of CHF 500. gingr.ch retains the remainder.
Client no-show
A no-show occurs when the client does not appear at the agreed location on time and the booking is not cancelled or the absence reported within the first 15 minutes. A no-show is treated like a cancellation less than 2 hours before the booking start: 100% of the booking amount is charged to the client; you receive 50% of the cancellation fee (up to CHF 500).
EARLY END
Ending a booking early
By you
If you end the booking early without an incident report, only the time actually used is charged to the client. With an incident report, gingr.ch decides on payment distribution after review.
When you need to cancel
You can cancel bookings without a financial cancellation fee. However, repeated last-minute cancellations may lead gingr.ch to impose restrictions, such as reduced visibility in the grid or a temporary booking suspension. If you cancel, inform the client as early as possible via chat and cancel in parallel in the bookings section.
SAFETY
Report incidents
If you are in danger, call the police immediately. Incident reports via gingr.ch are for subsequent clarification, not for acute situations.
You and the client can report incidents during or within 48 hours after a booking. During review all payments are held. The safety team decides based on chat logs, booking data and location information.
No-show
One party does not appear at the meeting point without cancelling.
Profile does not match
The person present differs significantly from the profile information.
General incident report
A problem during the booking that negatively affects the experience.
Possible decisions after review: full payout to you, partial or full refund to the client, withholding of payments, disciplinary measures.
Special circumstances
Unforeseeable events may suspend or adjust the regular scale. These include natural disasters, official measures, serious personal emergencies, epidemics, security risks, infrastructure problems and acute illness. In such cases contact support@gingr.ch. Each case is reviewed individually.
Extensions
An extension of booking time is a separate booking. The same graduated scale applies to its cancellation. If an extension is ended early, the rules for early ending apply.
Frequently asked questions about cancellation
When does a cancellation fee apply?
From 24 hours before the booking start. If cancelled earlier or before your acceptance the cancellation is free of charge.
How much of the cancellation fee do I receive?
50% of the cancellation fee, up to a maximum of CHF 500. gingr.ch retains the remainder.
What happens with a client no-show?
100% of the booking amount is charged to the client; you receive 50% (up to CHF 500). A no-show occurs when the client does not appear at the meeting point within the first 15 minutes or does not cancel.
Do I receive the cancellation fee automatically?
Yes. The credit is applied automatically to your wallet as soon as the booking is cancelled or marked as a no-show.
What if I need to cancel myself?
You can cancel free of charge. Inform the client as early as possible and cancel in the bookings section. Frequent last-minute cancellations may reduce your visibility in the grid or result in a temporary booking suspension.
Can I dispute a cancellation fee?
Yes, within 48 hours of the disputed cancellation via support@gingr.ch. After the deadline the decision is considered accepted. gingr.ch reviews the case and usually responds within 14 days.
What counts as the booking amount?
Initial Booking, Extra Services and for outcall the travel costs. The graduated scale applies to the sum of all three components.
Do the cancellation rules also apply in the Core Plan?
No. They only apply to bookings with Secure Booking. In the Core Plan you arrange cancellations directly with the client.
More protection with Secure Booking
Secure Booking ensures you are automatically compensated for every cancellation and every no-show. Without Secure Booking you bear the cancellation risk yourself.
More about Secure Booking